Refund & Return Policy
Effective Date: 8th March 2025
At Exotic Munch, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Requests for returns must be made within 1 day of receiving your order.
- Perishable goods (such as beverages, chocolates, and food items) are not eligible for return unless they arrived damaged or defective.
- Items purchased on sale or with promotional discounts are non-refundable.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our support team at info@exoticmunch.in or [Your Phone Number] with your order details and reason for return.
- If eligible, we will provide you with a return shipping label.
- Pack the item securely and ship it back to us within 3 days.
- Once received and inspected, we will process your refund or exchange.
3. Refund Process
- Refunds will be processed within 7 business days after receiving the returned item.
- The refund will be credited to the original payment method used during purchase.
- Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged product).
4. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 1 days of receiving your order with photos of the damaged item.
- We will provide a replacement or full refund at no additional cost.
5. Cancellations
- Orders can be canceled before shipment for a full refund.
- Once shipped, the order cannot be canceled but may be eligible for a return.
6. Contact Us
For any questions about our Refund & Return Policy, reach out to us at: 📧 info@exoticmunch.in
📍 [Your Business Address]